The reservation guarantee amount is 8% of your total reservation and enables you to receive either a refund or reschedule (less the 8% guarantee amount and applicable tax). In order to receive a refund, you must cancel the reservation at least 15 days prior to arrival (for 1-5 bedroom cabins) and 60 days prior to arrival (for 6 bedroom and larger). Once inside the 15 days (for 1-5 bedrooms) and 60 days for (6 bedroom and larger) you may still cancel the reservation, however, the paid amount (less the reservation guarantee and applicable tax) will be placed in an interest-bearing escrow account and must be applied to a new reservation which dates fall within one year from date of cancellation. Once the one year time frame has expired all monies paid will be forfeited. In addition, please be sure to utilize the entire amount as any portion not used is non-refundable and will be lost.
Please note when booking your new reservation, you will again have the option to purchase the Reservation Guarantee HOWEVER, the guarantee would only allow you to reschedule again should the need arise. It would not allow you to receive a refund. The Reservation Guarantee amount will be based on the new reservation total. Without the Reservation Guarantee, no refunds or reschedules will be allowed. Unfortunately we can not offer refunds for early departures for any reason including weather and/or road conditions.
Though the deposit guarantee is an optional charge, Hearthside has a no refund/no reschedule policy without it.
If you do rescheduled your stay, you will have 6 months to return and you must stay in the original cabin booked.
If you have any more questions about our reservation guarantee, don’t hesitate to contact us!